Profile photo, description, business hours, auto-reply after hours, greeting message for new contacts. 2-hour response standard during school hours.

Staff visible at gate from 07:00. Every child greeted by name. Every parent acknowledged. Brief all staff and drill until habitual.

Monday, Wednesday, Friday — one photo or video per class with one sentence. Create class groups with published rules. No forwarded content.

Two-sentence verbal debrief at every pick-up. Any incident communicated before the parent arrives. No parent hears about their child day from the child first.

Operations Coordinator owns all inbound messages. Zero unanswered messages sitting overnight. Auto-reply activates at 17:30.

Any parent who refers a family that enrols gets 50% off one month fee. Communicate to all current parents via WhatsApp. Operations Coordinator keeps a referral log.

Navy and gold. One central image (torch, seedling, star). Deliverables: PNG, SVG, PDF. Must work in single-colour black. 2-week turnaround from brief.

Navy #1B2A4A, Gold #C9922A, one sans-serif font (Montserrat or Open Sans). Print a one-page brand guide. Apply to fee statements immediately.

Aluminium composite board, minimum 600x900mm. Crest, school name, tagline, phone, WhatsApp number. Visible from the road. Source from Hazyview or Nelspruit.

Navy polo with embroidered crest, khaki bottoms, navy hat. Phased rollout — all new enrolments from day one. Communicate to parents 60 days in advance with price list.

Motto: 3-5 words, states what Bethel children become. Song: sung every morning at assembly. Teach in Week 1 of new term. Laminated card in every classroom.

Most visible external wall. Navy and gold dominant. Alphabet, numbers 1-10, local animals or plants, Bethel crest. Minimum 3mx2m. Photograph professionally when complete.

One shelf, 20-30 levelled books, beanbag or floor cushion. Label it The Bethel Reading Corner. Book of the Week displayed. Source books from Nalibali and Book Dash.

Best tree on the property. Wooden bench or log stumps. Weatherproof navy box with 15-20 picture books. Shade netting if needed. Used for outdoor story time twice per week minimum.

10mx10m fenced section. 4-6 raised planter beds, one per class. Fast-growing crops: spinach, tomatoes, beans, sunflowers. Each child who harvests takes something home.

Painted on concrete outdoor area. Numbered stepping stones (1-20), alphabet squares, balance line, colour spots, handprint border. Exterior floor paint. Weatherproof.

Graduate Promise framed on main wall. Crest displayed. Current newsletter on notice board. Visitor sign-in book. One plant. Remove everything that does not belong.

Specific, measurable milestones for literacy, numeracy, social-emotional, and self-care. Principal signs it. Frame it in reception. Include in Welcome Pack. Send to all current parents.

Order SA edition Teacher Book and student materials. Train Grade R teachers. Begin Term 1 in Grade R, roll to 4-year-olds in Term 2. Assess against benchmarks at Grade R exit.

One value per month across the school year. Lessons, stories, and activities connected to the value. Monthly certificate for one child per class who demonstrates it. Character summary at graduation.

2-page parent-facing document. Four pillars: Language First, Structured Phonics, Maths Through Play, Character Development. In Welcome Pack and framed in reception.

60 navy A4 folders with crest insert. Inserts: school overview, enrolment form, fee schedule, daily schedule, first-day checklist, Graduate Promise, Learning Framework. Restock below 10.

Three sentences per child per month: what they worked on, one strength, one area developing next. Sent with the fee statement on the 1st. Takes 5 minutes per child.

One A4 page. Sections: What we did, Staff spotlight, Developmental tip, Important dates. Canva template in navy and gold. Digital on last Friday of month. Print for parents without smartphones.

Two pages: cover (child photo, name, term) and assessment (6 developmental domains with rating and observation). Teacher and Principal sign. Printed, branded envelope, handed at term end.

Spreadsheet: child name, parent contact, graduation year, primary school. Every Grade R graduate added at year end. Annual January WhatsApp to all alumni families.

Date set in January. Guided tours, children activity demonstration, Q&A and refreshments. Collect every visitor contact. Follow up within 48 hours. Waiting list opens on the day.

Traditional attire, home language songs, storytelling, food tasting. Parents invited to participate. Photograph everything. This event fuels word-of-mouth for months.

T1: Colour mixing. T2: Sink or float. T3: Volcano. T4: Growing beans. Invite 2-3 parents per class. Photograph each child doing their experiment. Send photo to parent same day.

30 minutes of continuous reading per class. Certificate for every child who completes it: I am a Bethel Reader. Names displayed on the Reading Wall in reception for the term.

Photographer booked for a half-day. One 10x15 print per child in branded sleeve. Handed at pick-up on photo day. Digital copy sent within 5 days.

Showcase: each class demonstrates one mastered skill. Graduation: Grade R only, names called, certificates with specific achievement noted, school readiness portfolios handed to parents.

Contact Hazyview Hospital or CHC. Propose once-per-term nurse visit for all 114 learners: height, weight, vision, hearing. If public clinic cannot commit, contact a private nurse in Hazyview.

One page per child in their file. Records height, weight, vision, hearing, date, concerns, referrals. Updated every term. Summary sent to parent after each screening via WhatsApp.

One paragraph: hot balanced lunch, protein-rich morning snack, clean water throughout the day. Post in reception and include in Welcome Pack. Frame it.

Once at 90 learners, open a formal waiting list. Communicate to all current parents. Follow up with waiting list families every 60 days. Announce the waiting list — it changes how parents value their spot.

Benchmark against White River and Nelspruit, not other Hazyview creches. Target R350 average within 18 months, R400 within 36 months. Communicate by 31 October — 90 days notice.

Target Sappi, Sasol, Standard Bank Agribusiness, Nedbank. PBO status = Section 18A tax deduction for donors. First proposal: R15,000 for the outdoor learning campus. One proposal per quarter.

Generate a unique QR code per learner that pre-fills their name and account reference on payment. Print it on every fee statement. This eliminates unmatched EFT payments at the source — wrong references happen because parents type manually.

Written sequence, not improvised. Day 3: friendly reminder with statement attached. Day 6: soft follow-up, offer to discuss if struggling. Day 10: direct call from Operations Coordinator. Day 16: formal written notice. Every step documented in the app.

Every new family gets a 10-minute conversation at enrolment — not just forms. Operations Coordinator explains the two deadlines, payment methods, what happens when payment is late, and how to use the QR code. Most late payers are disorganised, not unwilling.

Target: collection rate above 75% by day 60 of the coordinator role. This is a named salary milestone, not a soft goal. Track weekly in the Bethel hub. If target is met, salary increase activates. If not, extend the window with a defined action plan.

R696,960 in annual DOE funding with R0 cash reserve means one interrupted subsidy payment is an emergency. Create a monthly compliance checklist: attendance registers up to date, DSD registration current, staff qualifications on file, inspection-ready documentation. Assign to Operations Coordinator. Review monthly.

10-step CIPC process. Bethel currently operates as an NPO. NPC status unlocks formal governance structures, stronger grant eligibility, Section 18A donor receipts for CSI proposals, and cleaner separation from Vuhosi Capital. Do not submit CSI proposals until this is done — funders check legal status.